HELP CENTER
Professional Answers
At NATASHA KOM, the complete satisfaction of my customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
WHAT IS YOUR RETURN POLICY?
It's very unfortunate that such decision was made. You can return the item within 14 days in its original condition (unwashed and unworn). Refunds will be processed within 3 days of receipt, via the original payment method.
DO YOU SHIP WORLDWIDE?
Unfortunately, at the moment delivery within the UK only.
HOW LONG TO WAIT FOR MY ORDER?
Our shipping typically takes 3-5 working days to ensure your order arrives promptly and in perfect condition. We strive to provide you with the best possible delivery experience.
HOW TO CARE?
Here’s a concise guide on caring for your faux leather handbags: 1. **Clean**: Wipe with a damp cloth; use mild soap for deep cleaning. Always dry with a clean towel. 2. **Avoid Heat & Sunlight**: Keep away from direct sunlight and heat to prevent damage. 3. **Store Properly**: Stuff with tissue paper to maintain shape and store in a dust bag to avoid scratches. 4. **Keep Dry**: Blot wet areas with a dry cloth and air-dry. 5. **Avoid Overloading**: Don't overload to prevent stress on seams and handles. These tips will help your handbags stay fabulous!
WHAT PAYMENT METHODS DO YOU ACCEPT?
